Information We Collect

When you contact us for corporate flower arrangements or gift services, we gather information you provide willingly. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though processing is securely handled by our payment partners.

For our corporate clients, we may collect extra business information such as company registration details, preferred delivery timelines, and budget criteria to tailor our service to your corporate needs.

Our site automatically gathers certain technical details when you visit, such as your IP address, browser type, device details, and your navigation through the site. We use this information to enhance site performance and understand how clients locate our services.

How We Use Your Data

We mainly use your data to fulfill flower orders and deliver outstanding customer service. This involves processing orders, coordinating deliveries, crafting custom arrangements per your requirements, and communicating about your service needs.

We also leverage information to enhance our services and the website experience, helping us identify which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.

Information Sharing and Disclosure

Nova Crate Gentle respects your privacy and does not sell your personal information to others. We only share data when necessary to deliver our services or when legally required.

We may share essential information with trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and to use it solely for the particular services they offer us.

We may disclose data if required by law, a court order, or government request. We may also share data to safeguard our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This encompasses safeguarded data storage, encrypted communications, and restricted access to personal information within our organization.

While strong security measures are in place, no online transmission method is completely risk-free. We continually update our security practices to counter evolving threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable law, you may access, correct, delete, or restrict how we use it.

To exercise these rights, contact us through the details at the end of this policy. We will respond within a reasonable timeframe as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.

Cookies and Website Tracking

We employ cookies and comparable technologies to enhance your navigation and gain insights into how people explore our site. Cookies enable us to recall your choices and assess site performance.

You may adjust cookie options in your browser settings. Note that turning off some cookies could impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

The site might include links to external sites or services. This privacy policy covers only Nova Crate Gentle and this site. We are not liable for the privacy practices of those outside websites.

We recommend that you check the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial updates are made, we will adjust the "Last Updated" timestamp at the top of this policy.

Please take a moment to review this policy occasionally to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.